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Help information

Looking for more information about our products or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find what you need, please get in contact.

What are your payment options?

At this stage, Credit Card and PayPal are available options. 


More payment options will be added soon.

What is your return policy?

All orders are packaged carefully using recycled packaging where possible.  Despite all efforts, sometimes damage can occur in the delivery transit. We will send replacement items if we have stock available or will arrange a refund.

Do you offer international shipping?

Yes, but please note this will take longer especially during COVID restrictions.  All international postage will be quoted in advance.  Please contact us for pricing options

Large orders for parties & events

Gifts with Gusto can organise a large order for a special occasion.  Please contact us for more infomation

What are your postage options?

Most orders are shipped using Australia Post and have a tracking number.  This ensures that each order can be tracked for estimated delivery times. 

Orders are sent using standard post unless you choose to pay extra for express delivery. 


Please note, during COVID restrictions, delays may occur which are outside our control.

If you are in Brisbane, Australia and would like to save on postage time, collection can be arranged at a mutually convenient time.  Contact us for more details.

FAQs: FAQ

Shipping Policy

What You Need to Know

All orders will be packed and posted within 24 hours of your order being confirmed. 

Orders placed on a Saturday, Sunday or Public Holiday will be sent on the next available business day.

Standard shipping is used unless you choose to pay extra for Express Shipping.

Please note: COVID restrictions may cause delays in deliveries which are out of our control.

Gifts with Gusto aims to pack all orders securely and where possible using recycled cardboard packaging to help the environment.

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FAQs: Shipping Policy
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